Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is from 3:00 PM and check-out is by 10:00 AM. Early check-in or late check-out may be available upon request, subject to availability.

Question 2

What is your cancellation policy?

Accepted Answer

Free cancellation up to 30 days before arrival. No refunds for cancellations within 30 days.

Question 3

Do I need to pay a deposit?

Accepted Answer

For bookings within 30 days of check-in, full payment is required at the time of booking. For bookings more than 30 days in advance, we will securely store your payment information and charge the full amount 30 days before your arrival date.

Question 4

How do I make a reservation?

Accepted Answer

You can book directly through our website. Or send us an email or call us to make a request of reservation. We'll confirm availability and send you booking details within 24 hours.

Question 5

Are the properties pet-friendly?

Accepted Answer

Most of our properties welcome pets! Please check the specific property details or contact us to confirm pet policies for your chosen accommodation.

Question 6

Is Wi-Fi available?

Accepted Answer

Yes, all our properties offer free high-speed Wi-Fi suitable for remote work and streaming.

Question 7

Are linens and towels provided?

Accepted Answer

Yes, all properties are fully equipped with fresh linens, towels, and basic toiletries for your convenience.

Question 8

Do the properties have heating and air conditioning?

Accepted Answer

All properties have heating systems for winter. Most properties also have air conditioning for summer comfort.

Question 9

Is there a washing machine?

Accepted Answer

Yes, all our properties include washing machines with dryer functionality.

Question 10

How do I get to Hakuba from Tokyo?

Accepted Answer

The most convenient way is by Shinkansen to Nagano Station (1.5 hours from Tokyo), then bus or train to Hakuba (1 hour). We can provide detailed directions upon booking.

Question 11

Do I need a car in Hakuba?

Accepted Answer

While not essential, a car provides more flexibility. There are local buses and many restaurants/activities within walking distance of our properties.

Question 12

Is parking available?

Accepted Answer

Yes, all our properties include free parking spaces for guests.

Question 13

How far are you from the nearest train station?

Accepted Answer

Our properties are 10-20 minutes by car from Hakuba Station. We can arrange pickup for guests arriving by train.

Question 14

What activities are available in summer?

Accepted Answer

Summer offers hiking, mountain biking, rafting, SUP on Lake Aoki, gondola rides, and visiting local onsens. The mountains are beautiful for outdoor adventures!

Question 15

How far are the ski resorts?

Accepted Answer

Our properties are conveniently located 5-15 minutes from major ski resorts including Happo-One, Goryu, and Hakuba 47.

Question 16

Are there restaurants nearby?

Accepted Answer

Yes! Hakuba has excellent dining options from traditional Japanese to international cuisine, most within a short drive or walk from our properties.

Question 17

Can you help arrange activities?

Accepted Answer

Absolutely! We're happy to help book ski lessons, equipment rental, restaurant reservations, and other activities.

Frequently asked questions

Booking & Reservations